Cataloochee Ski Area Frequently Asked Questions

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Frequently Asked Questions

Here are the most common questions we receive from our guests. We hope this helps with your inquiries, and we look forward to seeing you!

General Ski Area Questions

What is the cost of skiing or snowboarding?
Can we just ride the lift?
Do I need a Lift Ticket just to use the bunny slopes?
Are you open during the rain, if so can you ski in the rain?
Can we go sledding?
Is the snow fake?
Will you be blowing snow during business hours?
Are you open to the top?
Can I use a drone?
What time of year does the Ski Area open?
What are your hours?
What are your holiday hours?
When does night skiing begin?
Can I use Cat Cash online?
Can people bring their own adult beverages and drink in the parking lot?
Do you have an online store?
I am scared of heights, how do I get up the lift?
Can I bring my baby on the lift in their baby Bjorn?
Do you have locks available to lock boards/skis up when inside?
Are there lockers available and where?
Do you have an ATM?
Where do I go to look for lost personal belongings?
Do you have food and drink available?
What is the cost of skiing or snowboarding?

We sell 4-hour or 6-hour Lift Tickets. The session starts when you get onto the snow. If you have to wait in line to get equipment, your 4- or 6-hour Lift Ticket won’t start until you begin to ski or snowboard. Please see the pricing sheet for details.

Can we just ride the lift?

In order to ride the lift, you must have a valid lift ticket as well as be skiing or snowboarding.

Do I need a Lift Ticket just to use the bunny slopes?

Yes, a lift ticket is your entrance fee to be on the snow.

Can we go sledding?

Sleds are not permitted; however we do have tubing at Tube World located at 4821 Soco Road in Maggie Valley.

Is the snow fake?

We have some of the best snowmaking capabilities in the industry. Read more on Cataloochee Snow Making.

Will you be blowing snow during business hours?

While we make every attempt not to blow snow on our guests, weather conditions sometimes require us to make as much snow as possible during business hours.

Are you open to the top?

Please check our snow report for the current conditions.

What time of year does the Ski Area open?

We try to be open as soon as the cold weather arrives. This is usually by mid-November.

What are your hours?

The slopes open at 9:00 am on weekdays and 8:30 am on weekends/holidays. The Ticket Center and Rental Department open one hour before the slopes.

What are your holiday hours?
  • Thanksgiving Wednesday, Friday and Saturday 8:30 am – 10:00 pm
  • Thanksgiving Day and Sunday 8:30 am – 4:30 pm
  • Christmas Eve 8:30 am – 4:30 pm
  • Christmas Day 1:00 pm – 10:00 pm
When does night skiing begin?

The second Saturday in December until the first Saturday in March.

Can I use Cat Cash online?

Unfortunately, only in-person or over-the-phone usage of Cat-Cash is available.

Can people bring their own adult beverages and drink in the parking lot?

Outside alcohol is prohibited throughout the property. Our bar is open from 11 am till close each day. All alcohol purchased must be consumed inside our Main Lodge or on the slopeside deck attached to the lodge.

Do you have an online store?

Currently our merchandise is not available online.

I am scared of heights, how do I get up the lift?

Click here to watch our Chairlift 101 video for more information.

Can I bring my baby on the lift in their baby Bjorn?

No, due to safety reasons we do not allow baby’s in Bjorn’s or baby backpacks.

Are there lockers available and where?

Lockers are located in the lower level of our main lodge and in the boot barn. They are $0.75 each time they are opened.

Do you have an ATM?

Yes, the ATM is located near the front doors of the lodge.

Where do I go to look for lost personal belongings?

Lost and found is located at the information desk on the lower level of the Main Lodge.

Do you have food and drink available?

We have a cafeteria that operates the same hours as the Ski Area. Serving burgers, hotdogs, chicken tenders, fries, hot soups, hot and cold drinks, etc. We have a full bar that operates from 11 am until closing.

 

Ticketing & Reservation Questions

How do I redeem reservations at the kiosks?
Can I make a reservation online?
Do you offer refunds?
Can I reserve my 70+ ticket online?
Can I reserve my 65-69 ticket online?
How do I redeem reservations at the kiosks?

You can redeem your reservations at any of our in-person outside Ticket Windows as well as our kiosk located downstairs of the Main Lodge. See kiosk instructions below.

To redeem at kiosk:
-Bring up QR code on your phone, press “print online order” on the kiosk
-Scan QR code in front of the camera
-The order will pop up, press “print all” on the kiosk
-Grab your tickets, and proceed to rentals if you had rental order or proceed to lifts if only ticket
-Have a great time!

Can I make a reservation online?

Yes, up to 14 days in advance.

Do you offer refunds?

No, Lift Tickets, Rentals, and Lessons are non-refundable and non-transferable. Gift shop purchases are also non-refundable. When you purchase a Lift Ticket, you have accepted our terms and conditions.

 

Can I reserve my 70+ ticket online?

70+ can only purchase at the Ticket Center with valid ID.

Can I reserve my 65-69 ticket online?

Senior Discounts can only be purchased at Ticket Center with a valid ID.

Specials & Program Questions

How do I reserve appreciation/homeschool/family day online?
What do we need to bring as credentials for the homeschool program, and is the whole family included in the special price?
Can women join Women On Wednesdays (WOW) after it has started?
How do I reserve appreciation/homeschool/family day online?

Unfortunately, your family will need to come to the Ticket Window and show proof of ID and any other credentials.

 

What do we need to bring as credentials for the homeschool program, and is the whole family included in the special price?

The whole family is included in the special price. You must bring credentials from the state.

 

Can women join Women On Wednesdays (WOW) after it has started?

WOW is a six week progressive program. Attendance on the first day is crucial to your success in the program.

 

 

Ski Area Rental Questions

What rental equipment do you offer?
I have a snowboard, can I just rent boots?
Do you rent clothes?
Can I rent ski/snowboard clothing online?
Do you rent gloves?
How much are gloves?
Do I need gloves?
Do I need goggles?
Do I need a helmet?
Why isn’t a helmet included in the equipment rental?
What are the smallest size boots for kids?
What are the largest size boots?
Why do I fill out all the paperwork for my rentals and they aren’t ready when I come?
Can I wear my personal ski boots instead of your ski boots?
Can I use snow skates?
Can I use my snow bike there?
Can I swap from skis to board or vice versa if I’m not enjoying myself?
Do you offer ski/snowboard repair?
What rental equipment do you offer?

We offer rentals on skis/boots/poles as well snowboard/boots. The rental equipment price includes ski, boots, and poles; or snowboard and boots. Additionally, we rent waterproof ski bibs (overalls) and jackets. Lift Tickets are sold separately and are not included in the rental equipment price.

 

I have a snowboard, can I just rent boots?

The rental price includes the complete set of the snowboard and boots or skis and boots.

Do you rent clothes?

We have ski bibs (overalls) and jackets available to rent. They’re $16 each or $25 for both.

Do you rent gloves?

We do not rent gloves, goggles or hats, but we have them available for purchase in our gift shop.

How much are gloves?

Gloves start at $40.

Do I need gloves?

We strongly recommend gloves to protect your hands.

Do I need goggles?

We recommend goggles or sunglasses. We have both for purchase in our gift shop.

Do I need a helmet?

We strongly recommend a helmet. They are available for rent or purchase in our gift shop.

Why isn’t a helmet included in the equipment rental?

While helmets are highly recommended, it is not required. This is an add-on product.

What are the smallest size boots for kids?

We offer kids size 9 for both skiing and boarding.

What are the largest size boots?

We offer up to size 16 for both ski and snowboard boots.

 

Why do I fill out all the paperwork for my rentals and they aren’t ready when I come?

Our rental staff will be presetting equipment for adults whenever possible. Children’s equipment must be set with the child present.

Can I wear my personal ski boots instead of your ski boots?

We only set our skis and snowboards to our boots. The rental price includes both the boots and skis or boots and snowboard.

Can I use snow skates?

Snow skates are permitted from mid-station down. It must have metal edging and have a restraining device (leash). You must be approved by management before accessing the lift.

Can I use my snow bike there?

Snow bikes are permitted from mid-station down. It must have metal edging and have a restraining device. You must be approved by management before accessing the lift.

Can I swap from skis to board or vice versa if I’m not enjoying myself?

In order for us to guarantee that we have the right amount of rentals for everyone that has reserved online, we can no longer allow free rental swaps between skis and snowboards.

Do you offer ski/snowboard repair?

We do not offer any repairs on equipment at this time. However, Flip Side Board Shop and Skis & Tees, both in Maggie Valley, do.

Ski Area Lesson Questions

How long is the group lesson?
How many people are in the group lesson?
I don’t see any lessons available to book online, can I still get a lesson?
What is the age requirement for group lessons?
What is the age requirement for a private lesson?
Is it easier to learn skiing or snowboarding?
Do you offer kids poles?
Can I book Cat Trackers online?
Where is the area to check-in and sign up for Ski Lessons?
How long is the group lesson?

Lessons are 1.5 hours total.

How many people are in the group lesson?

We try to keep lesson size at 6 to 8 people per instructor, however your group could be as large as 12 people.

 

I don’t see any lessons available to book online, can I still get a lesson?

Lessons are available at the ticket window only. They are on a first come first serve basis.

What is the age requirement for group lessons?

The age requirement for group lessons is 8+ years old.

What is the age requirement for a private lesson?

The age requirement for private lessons is 3+ years old.

 

Is it easier to learn skiing or snowboarding?

While many people say skiing is easier to learn, it depends on the individual.

 

Do you offer kids poles?

Kids poles are now available upon request in the ski barn. Guests are asked to return those poles back to the Ski Barn as we have a limited supply.

Can I book Cat Trackers online?

Yes, the only way to reserve a spot in Cat Trackers is with an online reservation.

Where is the area to check-in and sign up for Ski Lessons?

Please sign up for lessons at the outside ticket window.

Plan Your Trip Questions

What are the road conditions?
Are there shuttles to bring us from the bottom of Fie Top?
What happens if you require a 4-wheel drive and I have a 2-wheel?
Can we ski in the summer?
I am a first-timer, what do I need to bring and what do I do?
Why isn’t there lodging on-site?
Can we snowmobile/snowshoe and cross country ski there? If not, where is the closest place?
Is there a place my kids can just play in the snow?
Can we bring our dog?
What are the road conditions?

We maintain the roads in inclement weather and recommend 4-wheel, All Wheel or 2-wheel drive with chains.

Are there shuttles to bring us from the bottom of Fie Top?

We do not provide a shuttle service from the bottom.

What happens if you require a 4-wheel drive and I have a 2-wheel?

We don’t require 4-wheel drive. In inclement weather you should have 4-wheel, all wheel or 2-wheel drive with chains.

Can we ski in the summer?

No, our snowmaking requires freezing temperatures to make snow. We strive to be open by November 1st each season and will try to ski until the end of March. Need more helpful planning tips? Visit our Planning Your Visit page.

I am a first-timer, what do I need to bring and what do I do?

For the novice skier/snowboarder, we suggest warm waterproof pants, jackets, gloves, hats, scarfs, socks, an extra change of clothes, goggles or sunglasses, etc. Need more helpful planning tips? Visit our Planning Your Visit page.

Why isn’t there lodging on-site?

We do not offer on-site lodging. See our website for our lodging partners.

Can we snowmobile/snowshoe and cross country ski there? If not, where is the closest place?

No, we do not allow snowmobiling, snowshoeing, or cross country skiing at the Ski Area. The closest resort offering these amenities is in West Virginia.

 

Is there a place my kids can just play in the snow?

We do not offer a “play area”.

Can we bring our dog?

We only allow service dogs. Please clean up after your dog.

Tube World Questions

Tube World is located in the valley.

Cataloochee Ski Area:
1080 Ski Lodge Road
Maggie Valley, NC 28751

Tube World:
4721 Soco Road
Maggie Valley, NC 28751

When does Tube World open?
Is there a height requirement?
Can I hold my baby while tubing?
What is the cost for tubing?
Can I bring my own tube?
Is there food and hot drinks at Tube World?
Is there a place at Tube World for other family members to sit and watch?
Can you rent clothing at Tube World?
Is there an area for children under 42” to play in the snow?
How far in advance can we reserve for Tube World Reservations?
When does Tube World open?

Tube World opens as soon as we are able to make snow down in the valley. We strive to open by Thanksgiving.

Is there a height requirement?

All Tube World guests must be 42” tall to ride and only 1 person is allowed per tube for safety reasons. Parents may not be in the tube with their child.

Can I hold my baby while tubing?

No, for safety reasons, you must be 42” tall to tube.

What is the cost for tubing?

We offer tubing for $30 on weekdays and $35 on weekends/holidays. Your Tube World ticket is for a 1hr and 45-minute session.

Can I bring my own tube?

No, only equipment provided at Tube World may be used.

 

Is there food and hot drinks at Tube World?

Tube World has an assortment of cold beverages to choose from.

Is there a place at Tube World for other family members to sit and watch?

We offer tubing for $30 on weekdays and $35 on weekends/holidays. Your Tube World ticket is for a 1hr and 45-minute session.

 

Can you rent clothing at Tube World?

Unfortunately, we do not have any rental clothing or boots at Tube World. We do have gloves and hats for sale there.

Is there an area for children under 42” to play in the snow?

No, we do not have an area for children to play in.

How far in advance can we reserve for Tube World Reservations?

You can reserve Tube World tickets 14 days in advance.

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