FAQ

We no longer sell Gift Cards. However, previously purchased gift cards can be redeemed during your visit. To redeem, guests must present the physical card at the outlet of choice.

The cost of skiing and snowboarding varies dependent on what equipment you bring versus rent, as well as how long and when you would like to be on the slopes.

Slope passes are available for 4 or 6-hours and night passes are available for 5 hours. Passes range from $29 – $83. Equipment rentals range from $10 – $46. Clothing rentals range from $18 – $29.

In order to ride the lift you must have a valid slope pass or night pass, as well as appropriate skiing or snowboarding equipment.

Yes, a slope pass or night pass is your entrance fee to be on the snow.

Yes, we are open and you can ski.

Sledding, tubing, and walking on the slopes without the appropriate ski or snowboard equipment is strictly prohibited, however, tubing is available at Tube World located at 4721 Soco Road in Maggie Valley.

While we make every attempt not to blow snow on our guests, weather conditions sometimes require us to make as much snow as possible during business hours.

Please check our snow report for the current conditions.

Drone Policy.

We try to be open as soon as the cold weather arrives. Historically, this is mid to late November, however, is entirely weather dependent. You can find our historical season operation dates here.

The slopes open at 9:00 am on weekdays and 8:30 am on weekends/holidays. Both our Guest Services and Rental Departments open one hour before the slopes. We close at 4:30 PM during early and late seasons, and 10:00 PM during mid-season, excluding Christmas Eve.

• Thanksgiving Wednesday, Friday and Saturday 8:30 am – 10:00 pm
• Thanksgiving Day and Sunday 8:30 am – 4:30 pm
• Christmas Eve 8:30 am – 4:30 pm
• Christmas Day 1:00 pm – 10:00 pm
• New Year’s Eve & Day 8:30am — 10pm

We project night sessions to be available mid-season, starting December 9th through March 9th, excluding December 24th (Christmas Eve).

Outside alcohol is prohibited throughout the property. Our bar is open from 11 am till close each day. All alcohol purchased must be consumed inside our Main Lodge or on the slopeside deck attached to the lodge.

Our merchandise is currently not available for purchase online.

Click here to watch our Chairlift 101 video for more information.

No, due to safety reasons we do not allow baby’s in Bjorn’s or baby backpacks.

We sell locks in the gift shop.

 

Electronic lockers are available for rent both downstairs in the main lodge, as well as next door in the boot rental building. Lockers are available in three sizes: Small ($5), Large ($10), and Jumbo ($15). Credit cards and exact cash are accepted for payment; cash denominations accepted are $1, $5, and $10.

Once rented, lockers can be accessed using a personal pin of your choosing at the time of purchase. Upon completion for the day, pushing the red button which reads “End Rent” will release the locker back into inventory.

Yes, the ATM is located to the left of the front doors of the main lodge.

Lost and found is located on the lower level of the main lodge at Guest Services.

We have a cafeteria that operates the same hours as the Ski Area. Serving burgers, hotdogs, chicken tenders, fries, hot soups, hot and cold drinks, etc. We have a full bar that operates from 11 am until closing.

 

Tube World opens as soon as we are able to make snow down in the valley. We strive to open by Thanksgiving.

All Tube World guests must be 42” tall to ride and only 1 person is allowed per tube for safety reasons. Parents may not be in the tube with their child.

No, for safety reasons, you must be 42” tall to tube.

Tube World rates can be found here.

No, only equipment provided at Tube World may be used.

 

Tube World has an assortment of beverages to choose from.

We do not have clothing rentals available at the Tube World location, though do have gloves and hats available for purchase.

Yes! Wee Bowl is a small, enclosed area with snow and tubes for children below the tubing height requirement of 42″ to play freely. Children in this area must be accompanied by an adult at all times.

Tickets for Tube World can be purchased online up to two weeks in advance.

During inclement weather we maintain Fie Top Rd but recommend 4-wheel or all-wheel drive. If only 2-wheel drive is an option, we recommend chains.

We do not provide a shuttle service from the bottom of the mountain up Fie Top road. We do provide shuttle services on-site once overflow parking lots are in use.

No, our snowmaking capabilities are limited to freezing temperatures. We strive to open by early November each season and maintain slope services through March, weather permitting.

For the novice skier/snowboarder, we suggest warm waterproof pants, jackets, gloves, hats, scarfs, pullup socks, an extra change of clothes, goggles or sunglasses, etc.

No, we do not allow snowmobiling, snowshoeing, or cross-country skiing. The closest resort offering these amenities is in West Virginia.

We do not offer a “play area” at the ski area. We do have the Wee Bowl available at Tube World which is located down the mountain from the ski area in Maggie Valley. Wee Bowl is a small, enclosed area with snow and tubes for children below the tubing height requirement of 42″ to play freely. Children in this area must be accompanied by an adult at all times.

Service animals are permitted in the lodge only; service animals on lifts or activity areas is strictly prohibited. We ask that if you are accompanied by a service animal that you take care in cleaning behind them.

You can redeem your reservations at any of our in-person outside Ticket Windows as well as our kiosk located downstairs of the Main Lodge. See kiosk instructions below.

To redeem at kiosk:
-Bring up QR code on your phone, press “print online order” on the kiosk
-Scan QR code in front of the camera
-The order will pop up, press “print all” on the kiosk
-Grab your tickets, and proceed to rentals if you had rental order or proceed to lifts if only ticket
-Have a great time!

Yes, up to 14 days in advance.

Passes, rentals, and lessons are all non-refundable and non-transferable. Gift shop purchases are also non-refundable. When you purchase a slope pass you have accepted and agree to our terms and conditions.

Passes at a discounted rate are only available for purchase on-site at Guest Services. Bring a valid, government issued identification so we can confirm your age and we will be happy to honor this discount for $10 off one slope pass for ages 65-69, and a complimentary pass for ages 70+.

Passes at a discounted rate (appreciation days, homeschool days, family days, senior discounts, toddler pass, military discounts, etc.) are only available for purchase on-site at Guest Services. Valid identification and/or documentation for the respective discount is required at time of purchase to honor discount.

The whole family is included in the program’s discounted pricing.

Homeschooling credentials or confirmation of homeschool participation is required to honor discount.

WOW is a six week progressive program. Attendance on the first day is crucial to your success in the program.

 

 

Ski rentals include skis, bindings, boots, and poles. Snowboard rentals include snowboard, bindings, and boots.

We also have clothing rentals available for insulated jackets and snow bibs. Slope Passes are sold separate from rental equipment.

The rental price includes the complete set of the snowboard and boots or skis and boots.

We have ski bibs (overalls) and jackets available to rent. They’re $17 each or $27 for both.

Yes, you can only add rentals to your purchase of a slope ticket. If you do not need to purchase a slope ticket, select the trash icon for the slope ticket upon checkout and only pay for the rentals. .

We do not rent gloves, goggles or hats, but we have them available for purchase in our gift shop.

Gloves start at $45

We strongly recommend gloves to protect your hands.

We recommend goggles or sunglasses. We have both for purchase in our gift shop.

We strongly recommend a helmet. They are available for rent or purchase in our gift shop.

While helmets are highly recommended, they not required, therefore this is an add-on product.

We offer kids size 9 for both skiing and boarding.

We offer up to size 16 for both ski and snowboard boots.

 

Our rental staff will be presetting equipment for adults whenever business permits. Children’s equipment must be set with the child present.

We only set our skis and snowboards to our boots. The rental price includes both the boots and skis or boots and snowboard.

Snow skates/bikes must be approved by management before accessing the lift. They are required to have metal edging and a restraining device (leash). Once approved, they are permitted from mid-station down.

In order for us to guarantee that we have the right amount of rentals for everyone that has reserved online, we can no longer allow free rental swaps between skis and snowboards.

We do not offer any repairs on equipment at this time. However, Flip Side Board Shop and Skis & Tees, both in Maggie Valley, do.

Lessons are 1.5 hours total.

We try to keep lesson size at 6 to 8 people per instructor, however your group could be as large as 12 people.

 

The age requirement for group lessons is 7+ years old.

The age requirement for private lessons is 3+ years old.

 

While many people say skiing is easier to learn, it depends on the individual.

 

Kids poles are now available upon request in the ski barn. Guests are asked to return those poles back to the Ski Barn as we have a limited supply.

Yes, the only way to reserve a spot in Cat Trackers is with an online reservation.